17bet (https://17bet.ws) is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy clearly outlines what data 17bet collects, why it is collected, and how it is kept secure. By using the 17bet website or its services, you are deemed to have accepted this Privacy Policy.
1What Information Do We Collect?
Various types of information are collected when you create an account and use our services at 17bet. This information falls into three main categories:
a) Information you provide directly:
- Full Name, Date of Birth & Gender
- Email Address & Mobile Number
- Residential address (including district and division)
- National ID or passport number (for KYC verification)
- Payment Details – Mobile Banking Numbers (bKash, Nagad, Rocket)
- Messages or complaints submitted to Customer Support
b) Automatically collected data:
- IP address and device information (model, operating system)
- Browser Type & Version
- Login and Logout Times
- Time spent on each page
- Referrer URL (which site you came from)
- Login History & Session Data
c) Gaming activity data:
- Bet history & gaming logs
- Deposit & Withdrawal History
- Bonus Claim Records
- Preferred Games & Play Patterns
We only collect information that is strictly necessary. No unnecessary personal data is requested or collected.
2Why do we use your information?
17bet uses the data it collects solely for specific purposes. The table below clearly outlines why each type of information is used:
| Data Type |
Purpose of Use |
| Name, email, mobile number |
To create your account and verify your identity |
| National ID Card |
To complete age verification and the KYC process |
| Payment Information |
Deposit & Withdrawal Processing |
| IP & Device Information |
To ensure security and prevent fraud |
| Gaming History |
Responsible Gaming Monitoring & Service Improvement |
| Email address |
To send important notifications and account updates |
Your information is also used to:
- To meet applicable legal and regulatory obligations
- To prevent money laundering (in compliance with AML policy)
- To provide customer support and resolve issues
- To improve the platform and develop new features
Important: Your data is never sold or transferred to third parties for advertising or marketing purposes.
3Is your information shared?
17bet does not sell your personal information. However, there are limited circumstances where sharing data may be necessary:
-
Payment Processor: Necessary information is shared with payment gateways such as bKash, Nagad, or Rocket solely to process transactions. This data is used for payment processing only.
-
Legal Requirements: We may be required to share information with authorities in response to court orders, government directives, or legal investigations.
-
Security Partners: Limited data may be shared with security partners solely for fraud detection and prevention purposes.
-
Business changes: If 17bet merges with another organization, user data may be transferred. You will be notified in advance if this occurs.
Your data is never shared with third parties for any reason beyond those stated above. Your privacy is inviolable to us.
4Cookie Policy
The 17bet website uses cookies. Cookies are small text files stored in your browser that help our website function more effectively.
Cookies we use:
- Essential Cookies: Required for core website functionality. Used to maintain login sessions and ensure security. These cannot be disabled.
- Performance cookies: Used to understand which parts of the site are most visited. This data helps us improve the site experience.
- Functional Cookies: Used to remember your preferences (language, theme, etc.).
- Analytics Cookies: Analyzes user behavior to help improve service quality.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
17bet never uses third-party advertising tracking cookies. Your browsing history is never shared with advertisers.
5How Long Is Your Data Retained?
17bet does not retain your information longer than necessary. Below is an overview of how long different types of data are kept:
| Data Type |
Retention Period |
Reason |
| Account Information |
For the duration of active account + 5 years |
Legal Obligations |
| Payments & Transactions |
7 Years |
Financial Regulatory Rules |
| KYC Documents |
5 Years After Account Closure |
AML Regulations |
| Gaming Logs |
3 Years |
Dispute Resolution |
| Customer Support Messages |
2 Years |
Service Improvement |
| Cookie Data |
Up to 1 Year |
Session Management |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
6What are your rights?
As a 17bet user, you have full rights over your own data. You are entitled to the following:
-
Right to access: To find out what information we hold about you, contact our customer support team. We will respond within 30 days.
-
Right to rectification: If any of your information is incorrect, you can request that it be updated.
-
Right to erasure: Under certain conditions, you may request that your data be deleted. However, some information may need to be retained due to legal obligations.
-
Right to restrict processing: In certain circumstances, you can request that we limit how your information is used.
-
Right to Data Portability: If you'd like a copy of your data in a common format (e.g., CSV), you may submit a request.
-
Right to Object You may object to your data being used for specific purposes.
How to Submit a Request? To exercise any of your rights, email us at support@17bet.ws or reach out via live chat. We typically respond within 30 business days.
7Security Measures
17bet uses industry-leading technology to protect your data. Our security measures include:
SSL/TLS Encryption
Every connection to the site is encrypted with 256-bit SSL.
Firewall Protection
Our advanced firewall system blocks unauthorized access.
Two-Step Verification
Keep your account secure with two-factor authentication.
24/7 Monitoring
24/7 system monitoring detects any suspicious activity.
Our security team conducts regular system audits and promptly addresses any vulnerabilities. That said, you have a role to play too — use a strong password and never share your login credentials with anyone.
17bet will never ask for your password or OTP via email or phone. If anyone requests this information, please notify us immediately.
8Children's Privacy
17bet is a platform strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- If there is any suspicion, proof of age may be requested during the KYC process.
- If a minor is found to have created an account, that account is closed immediately and all associated data is deleted.
- If a parent or guardian becomes aware of an unauthorized registration by a minor, please contact us at support@17bet.ws.
Responsible gaming is a core part of our values. We are committed to protecting children and minors at all times.
9Privacy Policy Updates
17bet may update this Privacy Policy from time to time. When changes are made:
- This page will be updated with a new date whenever changes are made.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, please contact support to close your account.
If you need a copy of a previous version of our policy, our support team can provide one.
10Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact us:
- Email: support@17bet.ws
- Live Chat: Click the chat icon in the bottom-right corner of the website
- Support hours: 24 hours a day, 7 days a week
Our Commitment: We will respond to any privacy-related request within 30 business days. For urgent matters, we will make every effort to respond sooner.